System Requirements
- Operating System
- Windows 10 and newer
- MacOS 11 Big Sur and newer
- With upcoming version 8.30, support for MacOS 11 (Big Sur) ends on January 13, 2026.
- See: MacOS 11 (Big Sur) Compatibility Change for 8x8 Work Desktop Version 8.30
- MacOS 10.15 Catalina is no longer supported starting with 8.20
- Hardware Requirements
- 1.6 gigahertz (GHz) or faster 64-bit (x64) processor; 32-bit (x86) not recommended
- 4 gigabytes (GB) RAM (64-bit) recommended; minimum 2 GB RAM
- 20 GB of available hard-disk space (64-bit)
- Bandwidth
- Minimum 1.5 Mbps down/up or better (broadband wired or wireless)
- For HD video meetings minimum 2 Mbps
For a complete list of requirements, refer to the X Series Technical Requirements.
What's new in this release?
Version 8.34 published on 06/03/26.
The key features in 8x8 Work for Desktop v 8.34 are:
Filter by name in 8x8 Frontdesk
- Frontdesk users can now filter by name using partial text match.
- A new ‘Name’ filter supports both ‘is’ and ‘contains’ options.
- The filter searches across both first name and last name.
- Particularly useful for organisations with naming conventions that need quick, targeted filtering.
Change caller ID from the Dialpad <enableCallerIDAboveDialpad>
- Switch your caller ID without leaving the dialpad.
- Go to Profile > Caller ID settings and enable Display in Dialpad.
- Select a caller ID directly from the dropdown below the dialpad.
- Search through your available caller IDs.
AI-generated message warning in Allow AI in Chat
- Users are now clearly alerted when chat content has been AI-generated, helping maintain authentic communication.
- A warning label ‘AI generated. Review before sending’ appears in the chat input when using Generate Reply or any Rephrase option.
- The warning dismisses when the user clears the AI-generated message or edits that message.
- Selecting the ‘Original’ option also dismisses the warning.
Other enhancements and fixes
- Accessibility improvements across general areas of the application.
- Fixed an issue where the flip call banner was not displayed in WorkD/W when a call was answered via WorkM or a desk phone while WorkD/W was not yet open
- The dialpad and profile menu have been redesigned to match the current UI design system, with a cleaner layout and consistent styling across both views.
Windows Users
8x8 provides two Work for Desktop packages for Windows. The two packages are fundamentally different, using different deployment and update mechanisms. 8x8 strongly recommends employing the EXE installer, as it ensures that users are easily able to enjoy the latest fixes, features, and security enhancements available in Work for Desktop.
EXE Version for Per-User Deployment (Recommended)
The EXE version allows users to self-install and upgrade without the need for central management, providing the best and most seamless user experience.
What to Consider
- EXE version will be installed to %LOCALAPPDATA%.
- Automatic updates are downloaded and installed for the user. (In previous versions, users were prompted to install the update.)
- No need for maintenance — Work for Desktop will keep itself up-to-date and secure.
- Work for Desktop will check for updates every time the user signs in or once every 24 hours. Users can also check for updates manually. The updates are downloaded in the background without user intervention.
- If there is an update to be installed, Work for Desktop will apply the update automatically when the user signs into Work for Desktop. If the user has not installed an update three days after it was downloaded, they will see a Relaunch to Install banner. They can click the link and install the update.
MSI for Machine-Wide Installation (Only If Needed)
For companies that must strictly control software installs and updates, the Windows Installer file (MSI) package installs Work for Desktop machine-wide to the Program Files folder. By installing in the Program Files folder, it can be used by multiple users on one computer. See Manage 8x8 Work for Desktop Updates and Installations.
What to Consider
- Single installation on a machine that multiple users that use the computer can leverage.
- IT Admins are required to manually keep Work for Desktop up-to-date and secure.
macOS Users
- Download and install 8x8 Work for Desktop for macOS (Intel) (DMG file).
- Download and install 8x8 Work for Desktop for macOS (M1, M2, M3 & M4) (DMG file).
Note: The Work for Desktop macOS app auto-update mechanism works only for users with admin privileges. Non-admin users will need to manually update Work for Desktop.
General Troubleshooting
- For issues with installation on Windows, try running Microsoft's Program Install and Uninstall Troubleshooter.
- If you are unable to update Work for Desktop and you were migrated from Account Manager to Admin Console, see Can’t Upgrade to the Latest Version of 8x8 Work for Desktop.
- When logged into 8x8 for Work, the phone icon is on the left-hand side and shaped like a phone receiver. If you hover over it, the text "calls" will appear.
- If your app is closed, it will not ring. Ensure your app is open so calls come through.
Previous Versions of Work for Desktop
If for some reason you are unable to use the latest version of Work for Desktop, you can download the previous GA release here.
- Work for Desktop v8.33 for Windows 64-bit (.exe)
- Work for Desktop v8.33 for Windows 64-bit (.msi)
- Work for Desktop v8.33 for macOS (Intel)
- Work for Desktop v8.33 for macOS (M1, M2, M3 & M4)
Documentation
By clicking the links to download above, you acknowledge and accept the 8x8 Terms of Use.
Additional Information
Question: I have two 8x8 versions installed, 8.30.2.10 and 8.30.2-b10, what is the difference?
Answer: There is no difference, they are the same build.
Question: Where do you I go to enable the callback feature?
Answer: 8x8 Work for Desktop doesn't have a supported callback feature.