System Requirements
- Operating System
- Windows 10 and newer
- MacOS 11 Big Sur and newer
- With upcoming version 8.30, support for MacOS 11 (Big Sur) ends on January 13, 2026.
- See: MacOS 11 (Big Sur) Compatibility Change for 8x8 Work Desktop Version 8.30
- MacOS 10.15 Catalina is no longer supported starting with 8.20
- Hardware Requirements
- 1.6 gigahertz (GHz) or faster 64-bit (x64) processor; 32-bit (x86) not recommended
- 4 gigabytes (GB) RAM (64-bit) recommended; minimum 2 GB RAM
- 20 GB of available hard-disk space (64-bit)
- Bandwidth
- Minimum 1.5 Mbps down/up or better (broadband wired or wireless)
- For HD video meetings minimum 2 Mbps
For a complete list of requirements, refer to the X Series Technical Requirements.
What's new in this release?
Version 8.31 published on 02/24/26.
The key features in 8x8 Work for Desktop v 8.31 are:
8x8 Authentication Security Update
- Between February 1 and March 31, 2026, Multi-Factor Authentication (MFA) will become mandatory for all accounts using 8x8 Authentication.
- This change enhances account protection and aligns with industry best practices for secure access.
- Please refer to the FAQ for full details and setup guidance
Enhanced private rooms membership experience
- Get more clarity when adding members to a room.
- When adding members, existing members are labeled Already a member and shown as disabled in the search.
- Selected users appear in a Selected group before saving.
- Hovering over existing or selected members shows a not-allowed cursor for clarity.
Change caller ID from the Dialpad
- Switch your caller ID without leaving the dialpad.
- Go to Profile > Caller ID settings and enable Display in Dialpad.
- Select a caller ID directly from the dropdown below the dialpad.
- Search through your available caller IDs.
Note: This feature is currently in Beta. To access this feature, contact your .account representative.
Other enhancements and fixes
- Fixed an issue where the Flip Call banner displayed incorrectly.
Windows Users
8x8 provides two Work for Desktop packages for Windows. The two packages are fundamentally different, using different deployment and update mechanisms. 8x8 strongly recommends employing the EXE installer, as it ensures that users are easily able to enjoy the latest fixes, features, and security enhancements available in Work for Desktop.
EXE Version for Per-User Deployment (Recommended)
The EXE version allows users to self-install and upgrade without the need for central management, providing the best and most seamless user experience.
What to Consider
- EXE version will be installed to %LOCALAPPDATA%.
- Automatic updates are downloaded and installed for the user. (In previous versions, users were prompted to install the update.)
- No need for maintenance — Work for Desktop will keep itself up-to-date and secure.
- Work for Desktop will check for updates every time the user signs in or once every 24 hours. Users can also check for updates manually. The updates are downloaded in the background without user intervention.
- If there is an update to be installed, Work for Desktop will apply the update automatically when the user signs into Work for Desktop. If the user has not installed an update three days after it was downloaded, they will see a Relaunch to Install banner. They can click the link and install the update.
MSI for Machine-Wide Installation (Only If Needed)
For companies that must strictly control software installs and updates, the Windows Installer file (MSI) package installs Work for Desktop machine-wide to the Program Files folder. By installing in the Program Files folder, it can be used by multiple users on one computer. See Manage 8x8 Work for Desktop Updates and Installations.
What to Consider
- Single installation on a machine that multiple users that use the computer can leverage.
- IT Admins are required to manually keep Work for Desktop up-to-date and secure.
macOS Users
- Download and install 8x8 Work for Desktop for macOS (Intel) (DMG file).
- Download and install 8x8 Work for Desktop for macOS (M1, M2, M3 & M4) (DMG file).
Note: The Work for Desktop macOS app auto-update mechanism works only for users with admin privileges. Non-admin users will need to manually update Work for Desktop.
General Troubleshooting
- For issues with installation on Windows, try running Microsoft's Program Install and Uninstall Troubleshooter.
- If you are unable to update Work for Desktop and you were migrated from Account Manager to Admin Console, see Can’t Upgrade to the Latest Version of 8x8 Work for Desktop.
Previous Versions of Work for Desktop
If for some reason you are unable to use the latest version of Work for Desktop, you can download the previous GA release here.
- Work for Desktop v8.30 for Windows 64-bit (.exe)
- Work for Desktop v8.30 for Windows 64-bit (.msi)
- Work for Desktop v8.30 for macOS (Intel)
- Work for Desktop v8.30 for macOS (M1, M2, M3 & M4)
Documentation
By clicking the links to download above, you acknowledge and accept the 8x8 Terms of Use.